RETURN POLICY

Ordered by mistake? Need to change your mind? Here’s how we handle it — clearly and fairly.

If you need to cancel

You can cancel your order at any point before it ships or enters production. We’ll issue a full refund to your original payment method as soon as your cancellation request is approved. Once your order has shipped, cancellation is no longer possible — but you can still return the item if it meets our return conditions.

If you’d like to return an item

You have 14 days from the day you receive your order to start a return request. To be eligible, the item must be unused, in its original condition, and packed with all original materials and packaging. You’ll also need to provide proof of purchase — either your order confirmation email or a printed receipt.

If your return is approved

We won’t charge more than one shipping fee for your return, and we won’t apply any restocking fees. As soon as we receive and inspect your returned item, we’ll send you a confirmation email about the status of your request. If approved, your refund will go back to the same payment method you used at checkout. We aim to process refunds within 7 days of approval — though the time it takes for funds to appear in your account depends on your bank or card issuer.

If your refund is delayed

After you receive our refund confirmation email, please allow a few extra business days for the amount to reflect in your account. If it hasn’t appeared yet, here’s what to do next:

  1. Review your bank or credit card statement for pending transactions.
  2. Contact your credit card issuer to confirm processing timelines.
  3. Reach out to your bank directly if the refund still hasn’t posted.
  4. If none of those steps resolve it, email us at cs@allemartly.com.

If you’re ready to ship your return

Don’t send anything yet — first, contact our customer service team at cs@allemartly.com. We’ll give you step-by-step return instructions and the correct address. Please don’t send items directly to a manufacturer or third-party facility; doing so may delay or void your return.

Questions? Just reply to this page or email cs@allemartly.com — we’ll respond within 24 hours.