FAQS
Get answers fast — here’s what to do when:
Sign up with your email to get notified the moment they’re back online.
Once packed or dispatched, the address is locked and cannot be changed.
Include your order number, product name or code, clear photos, and a description of the issue.
Still stuck? Reply to your order confirmation email or write to cs@allemartly.com — we’ll respond within 24 hours.
Track Your Shipment
ALLEMARTLY sends tracking details by email as soon as your order ships — use that link to check real-time status on the carrier’s website.Update Your Order Details
Orders move into processing immediately after placement, so no changes can be made once confirmed.Return or Replace an Item
Returns are accepted only for items in original condition: tags must remain attached, and there must be no visible signs of use.- Clearance items are excluded from returns
- Direct exchanges aren’t offered — return your item first, then place a new order
Check Restock Timing
Out-of-stock items usually return within a few weeks.Sign up with your email to get notified the moment they’re back online.
Correct a Shipping Address
You can update your address only if the order hasn’t shipped yet.Once packed or dispatched, the address is locked and cannot be changed.
Report a Wrong or Faulty Item
Email cs@allemartly.com within 30 days of receiving your order.Include your order number, product name or code, clear photos, and a description of the issue.
Apply a Missed Discount Code
Reach out right away with your order number and the promo code — ALLEMARTLY may apply it at its discretion.Still stuck? Reply to your order confirmation email or write to cs@allemartly.com — we’ll respond within 24 hours.