FAQS

How Can I Track My Order?
After your order has been shipped, we will send a confirmation email including a link to track your package via the carrier's website. Clicking this link allows you to view the status of your shipment while it is in transit.

Can I Make Changes to My Order?
We strive to process orders quickly to ensure timely delivery. As a result, we are unable to modify orders once they are placed. Please verify all order details carefully before completing checkout.

How Do I Return or Exchange an Item?
We accept returns for items in their original condition, with tags attached and no visible signs of use, except for clearance items. Please note that direct exchanges are not available.

What Should I Do if an Item is Out of Stock?
Popular items are typically restocked within a few weeks. Sign up with your email to receive notifications when the item becomes available again so you won’t miss the next opportunity.

I Entered the Wrong Shipping Address – Can It Be Changed?
Please contact us immediately with the correct address. If your order has not yet shipped, we may be able to update the shipping label. Once the order is packed or dispatched, unfortunately, we cannot modify the address.

What Should I Do if I Receive an Incorrect or Defective Item?
If you receive an incorrect or faulty item, email us within 30 days of receiving your order, including your order number, the product name or code, photos of the item, and details of the issue. We will assist you promptly.

I Forgot to Apply My Discount Code – Can I Still Use It?
Contact us as soon as possible with your order number and promo code. We will make reasonable efforts to apply the discount if possible.